Awful customer service and apparently just taking people's money is what they're all about at Golds.
Great gym. Spinning with Jane on Saturday morning is a great workout with great music
Truly the worst customer experience I have ever experienced. I had to call multiple times to try and get incorrect charges refunded and I kept hearing the same excuses of how the manager was away or they would call me back later. I finally just called the Arlington store to speak to the district manager who offered no apology and just payed the ridiculous fee to cancel my memebership. I wouldn’t recommend this place to my worst enemy- the facility isn’t even that great and the staff are clueless! The entire time I was a member the steam room was broken and no matter how many times I mentioned it to the front desk it was never fixed. Go anywhere else!
I joined before gym opened. The manager was extremely friendly and helpful. Since opening, equipment is well maintained, clean gym, and great classes. Hope this is helpful for everyone.
Be careful of this place. Went in for a trial. They gave me a tour of the gym, which is very nice. Good equipment and access to sauna and steam room. However, they then tried to rope me into a 12 month contract then and there at a rate of $59.00 a month, with a $200 signing fee, a $49.00 processing fee and a one time annual subcharge of $38.00. There was also a clause in the contract that stipulated they were at liberty to change the monthly rate if they wanted to. If I had signed I would have had to pay $308.00 up front,. plus $59.00 for rent every month. After pushing back on the deal the salesman began knocking charges off. By the time he was finished, the only thing he was going to make me pay was the $49.00 processing fee, and first months membership fee, which he had knocked down to $49.00, $108 total. Obviously this was the usual rate and they had simply sized me up and were trying to gouge me early on. I ended up walking out. Overall. good equipment and rather empty because only cult followers of fitness will pay the sums of money necessary to become a member at Gold's.
On top of all that, because they supposedly couldn't charge my credit card, which they did, I got hit with an 80 dollar club charge. Even though I was told they were refunding it, 2 months later still no refund! Called again today and got the same "we'll call you back" response I've gotten every time.
Well it turns out they entered it in as a 12 month mombership anyway! Even after calling over a dozen times, leaving my name and phone number to be called back AND being told by management that it was all set and both memberships would be cancelled immediately, nothing has happened and I was charged AGAIN today.
Terrible experience dealing with the gym. My girls friend and I signed up under the understanding that we would be on a month to month membership, due to the fact that we would not be living in the area in 4-6 months.
Gold S Gym is a US Gym based in Reading, Massachusetts. Gold S Gym is located at 1 General Way, Reading, MA 01867, USA.
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